Telecommunication Operator

Job Title

The City of Victoria Police Department is hiring qualified Telecommunication Operators to join our team and to help enhance the livability of our community. This position is part of a fast-paced dynamic environment that helps others when they need it most. As a Telecommunication Operator, the successful candidate will direct appropriate response to emergency and non-emergency requests. This is a valuable role in public safety which has exciting and challenging duties. Come make a difference with a fulfilling career at the City of Victoria!

Salary amount offered will depend on qualifications. This is a non-exempt position.

All Police Department applicants are required to fill out their complete work history on the application.

Selected applicants for the Telecommunication Operator position will be requested to successfully complete the following :

• Personal Information and History Packet
• CritiCall Candidate Test
• Oral Review Board
• Submit all additional required documentation as described on the Document Checklist for Police Positions

Important Care should be given to make sure that you meet the minimum standards set forth in the Personal Information and History Packet. Those that do not meet the minimum standards will not be allowed to complete the process and be considered for employment. Information will be provided to applicants concerning the dates, times and locations for any exams after all applications have been received.

Principal Duties and Responsibilities

Responds to citizens' requests for emergency and non-emergency service for police, fire, and emergency medical services.

Directs citizen inquires and non-emergency calls to the appropriate agency or organization.

Dispatches law enforcement, fire and rescue personnel, and emergency medical personnel and notifies support and crisis personnel as needed.

Operates telephone, teletype, computer, CRT, radios, digital recorders, intercoms, alarm monitors and other related equipment.

Requests and disseminates vehicle registration, driver's license, criminal history information, etc. through the use of the Texas / National Computer System (TCIC, NCIC).

Obtains computer information and disseminates to law enforcement officials. Enters related information into the system.

Sends and receives teletype information to and from related agencies.

Maintains records or logs of work performed, such as case numbers assigned to public safety officers.

Regular attendance at work and arrives on time.

Performs all other job-related duties as assigned or as become apparent.

Ability to get along with other employees and the public.

Physical and Environmental Conditions

Ability to sit for long periods, stand and move about an office or building. Employee occasionally lifts materials weighing 20-50 pounds or climbs in order to reach cabinets. Ability to bend and squat in order to file or retrieve information. May be exposed to electrical, mechanical or chemical hazards while maintaining and operating office equipment.

Required Qualifications

Knowledge, Abilities and Skills : Ability to read and understand manuals in order to record work activities, keep records and work with computers. Skill in the operation and maintenance of a number of office machines and equipment such as specialized computers and related information systems and two-way radio dispatch equipment. Must have a clear speaking voice and be able to communicate clearly under highly complex and stressful situations. Must be able to multi-task : answer emergency and non-emergency calls, enter information into the computer system, dispatch emergency personnel, etc.

Minimum Education, Experience and Certification : High school diploma or equivalent. TCOLE Basic Telecommunicator Proficiency Certificate required within 6 months of employment. Experience as a Dispatcher or Telecommunications Call Taker preferred. TCIC / NCIC Full Access Training required within 6 months of employment. Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) certification required within the first year of employment. CritiCall Candidate testing with minimum scores as follows : 1) Keyboarding minimum score 37 words per minute, 2) Data-Entry cumulative minimum score 6404 3) Non-Data-Entry overall average minimum score 65%. A valid Texas driver's license with driving record that meets City guidelines.