Position
We are seeking an IT Field Technician to join our field services team at our office in Bend, OR.
If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too.
Essential Job Duties
- Troubleshoot and diagnose our customer’s network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
- Communicate with customers via phone, email, etc. to gather information for troubleshooting.
- Work closely with sales representatives, customers, and remote technicians to resolve network related problems.
- Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.
Qualifications
- Some computer knowledge mixed with a willingness and capability to learn.
- Natural problem-solving ability combined with a passion for fantastic customer service.
- Excellent written and oral communication skills.
- Ability to work in a fast-paced environment.
- Associates degree preferred, but not required
- VOIP technology experience a plus
- Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP / IP, Network analysis tools) preferred
- Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
- Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred
Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical / Dental / Vision / Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA / HSA programs
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