District Parts & Service Sr. Specialist I

Legal Entity :   American Honda Motor Co., Inc.

Business Unit :   Parts Service & Technical

Division :   Service

Work Location : Hoffman Estates, IL Zone Office

Shift :   1st

Workstyle :   Remote

Career Level :   4

Job Grade :   Exempt-2

JOB PURPOSE

This position reports to the Hoffman Estates, IL Zone Office but will cover the Territory of Ohio

P arts & Service Field Operations group provides dealer consulting and support to the Honda / Acura dealer network. The District Parts & Service Manager (DPSM) is the liaison between American Honda Motor Company, Inc., (AHM) and Honda / Acura dealerships. The DPSM is the dealer’s point of contact for all parts and service-related activities. The DPSM works to identify specific gaps between AHM objectives and actual Dealer performance in the areas of : Overall Customer Satisfaction, Reduction of Oil Change Time through implementation of Express / Accelerated Service initiatives, Respect for the Customers Time, Honda / Acura Genuine Parts and Accessory sales, Customer Pay Repair Order growth, dealership advisor / consultant and technician training completion, as well as improvement of recall completion rates. The DPSM supports development, implementation, and follow-up of action plans to address gap areas for the key objectives. This support includes but is not limited to : Participation in Honda / Acura programs, policies,

Key Accountabilities

• Achievement of assigned Parts sales objectives
• Achievement of assigned Customer Satisfaction Respect For Time objectives
• Achievement of oil change service time of
• Achievement of Overall Customer Satisfaction objectives
• Achievement CPRO objective – 1.5% Increase
• Achievement of Accessory sales objectives
• Achievement Training Certification objectives
• Achievement of assigned Recall Completion objective

Qualifications, Experience, & Skills

What differentiates Honda and make us an employer of choice?

Total Rewards :

Career Growth :

Additional Offerings :

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.