Mitigation Production Manager

Job Opportunity at Paul Davis Restoration

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

Our Vision

To provide extraordinary care while serving people in their time of need.

Our Values

Deliver what you promise

Respect the individual

Have pride in what you do

Practice continuous improvement

Our Mission

To provide opportunities for great people to deliver best in class results

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Essential Duties and Responsibilities

Professionally represent the Paul Davis principles of honesty and integrity and always reinforce the company's culture

Interact with management to ensure solutions are being thoroughly implemented and seen through to completion

Able to effectively communicate with customers, adjusters, and sub-contractors to answer questions and set expectations

To follow the core processes of the emergency division in a timely and productive manner

Ensure that the work is performed in the most productive manner to meet specific budgets

To track revenue and costs of each project and provide opportunities for lessons learned to continue growth and improvement of

Must be proficient in the utilization of applicable tools, drying & deodorization equipment and specialty equipment

Able to document a job correctly with notes and photos in job management software (RMS), including but not limited to :

Work Authorizations 24-hour Reports

MICA Documents

Scope Sheet

Asbestos & Lead Documents

Customer Expectations / Reviews Packout and Packback Documents Total Loss Reports

Certificates of Completion / Satisfaction Customer Satisfaction survey

Work a centralized estimator to review and approve preliminary estimates / estimates, dry log and inventory reports as requested by adjusters / carrier and per third party administrator SLA's (standard level agreements) guidelines and timelines in a timely and efficient manner

Able to negotiate with adjuster to reach an agreed upon scope and price of contracted services

Timely collection of payments and closing of jobs

Able to clearly define and write work orders stating the scope of work and production goal

To regularly uphold and be accountable to all safety standards and regulations of the company

Consistently deliver extra-ordinary customer service to all external and internal customers

Must maintain a high standard of PDR brand excellence and uphold team compliance in regard to uniform and vehicle maintenance policies

Requirement / Qualifications

Must have a strong desire to serve and help others become the best they can be.

Able to lead, manage and hold people accountable

Willing to be trainable, coachable and receive regular feedback from the leadership team

Adaptability and flexibility to work in challenging environments, able to work with customers with a high level of empathy

Assertive, self-directed, and motivated

Personal accountability relating to the degree of thoroughness and quality of work produced

Must be a fast-paced, able to manage several tasks with accuracy and work well with others

6+ years of industry experience in structure and personal property restoration including but not limited to : mold remediation, biohazard cleanups, large loss and commercial claims.

Knowledge, understanding and certifications in the restoration of property structure and personal items accordingly to IICRC and industry standards

Experience in handling the restoration of property damage insurance claims

Able to use Xactimate to write estimates and Xactware to provide notes and documents to carriers

Able to regularly work in difficult environments, all types of conditions and weather as needed

Able to be in full PPE as needed

Able to work in confined spaces as needed

Able to work in a productive, organized, and professional manner

Able to work 40+ hours per week with after-hours and / or weekend emergency inspections as needed

Able to fulfill the responsibility of the on-call "warm transfer" position for 1 week and as scheduled.

Able to be on time to work each day and maintain a strong, consistent work attendance record

Good verbal and written communication skills

Able to pass a criminal background verification and must be insurable to drive company vehicles

Able to lift 50+ lbs.

Team Compensation and Benefits

Ongoing leadership development program and industry events

One on one mentorship

Three months of structured training to learn the Paul Davis way

Access to Paul Davis University and regular training opportunities

Cell phone and computer provided by company

Company vehicle and / or gas reimbursement

PTO and sick days with flexible schedule

Base commission on projects completed. Our current RM's yearly pay range from $50,000 to $100,000 depending on their production. No limit to earning potential.