Collections & Recovery Support Manager / Team Leader

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At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together. Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Role Summary :

Reporting to the Assistant Vice President (AVP) of Collections and Loan Servicing, the Collections & Recovery Manager / Team Leader preserves the credit union assets by controlling force placed insurance loan accounts, provides oversight on all collections support team and recovery support team. Leads all Collateral Protection Insurance (CPI) related issues, Collections and Recovery support issues and always maintain professional demeanor while collaborating with members, vendor representatives and staff.

What You Will Be Doing :

Lead and provide directions to the credit union's Collections Team regarding recovery payments on charged off portfolio. This includes maintaining clear and productive lines of communication with all stakeholders. Lead and provide direction to the credit union's management team regarding recovery efforts, functions, and results to ensure success and established goals for charge off and recovery. In partnership with the credit union's Temenos Administrator and Information Technology department ensure that transactional functions are automated and reviewed weekly for efficiencies and accurate communication with members for placement / reimbursement of CPI premiums and recovery module enhancements in terms of charge off processes and payment files / application. Utilize all forms of communication (telephone, text, and mail correspondence) to obtain verification of collateral insurance obtained by member to reduce exposure to the credit union as well as member. Identify, create, and execute schedules for reports, duties, and member communication. Create procedures for job functions and assist with training of all Collection Support Team. Coordinate, with assistance from CPI vendor, training for Collections team, Loan Servicing, as well as front line, member facing staff to ensure exceptional member service. Provide management with high-level reporting of MTD / YTD charge / refund information in relation to charge off and lending comparison. Provide management with high-level reporting for commission reports for the recovery specialist team. Coordinate with third party vendors all requirements to ensure recovery of assigned credit union assets. Provide updates to management of vendor productivity and any concerns or issues.