Public Safety Supervisor

Security And Public Safety Position

Participates in the day-to-day functions of securing, directing, and promoting security and public safety in the Legends & ASM Global Greater Columbus Convention Center. The Campus includes five parking areas, two food courts, four exhibit halls, six ballrooms, and more than 50 meeting rooms within 2 million square feet of space. You will be called upon to greet guests as they arrive, check bags and perform visual checks of guests, manage crowds, secure doors and monitor specific locations throughout the venue, and act as roving or posted security. As the "eyes and ears" of the campus, you are expected to keep a close watch on the crowd and intervene in situations when appropriate and call for assistance when it is needed. You are required to oversee the daily shift operations of the Public Safety Department. You will be tasked with supervising three or more Public Safety Officers / Public Safety Event Staff. You are on the "front line" and will experience the excitement and energy each event. Assists in event related activity as required.

Essential Functions

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• Complete detailed reports on activity during shift
• Complete written incident reports
• Verify reports are completed
• Input door schedule into magnetic door lock program
• Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor / delivery arrival / departure
• Operate and monitor computerized fire alarm system and surveillance camera
• Operate company vehicle to transport employees or patrons around campus
• Take appropriate action in the event of an emergency
• Maintain daily shift schedules and posts
• Assign shift duties to Public Safety Officer / Public Safety Event Staff
• Supervise Public Safety Officer and Public Safety Event Staff
• Report incident to Public Safety Management for follow-up
• Maintain a proactive and positive attitude
• Attend campus meetings in the absence of Public Safety Management
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet i.e. smiling, saying "Good Day" or offering assistance when needed
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
• All other duties and responsibilities as assigned

Knowledge

Public Safety / Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.

Job Requirements

Surveillance (CCTV) Skills, preferred but not required

Working knowledge of Security and Public Safety functions

Customer Service Techniques

Fire Alarm System

Basic Knowledge of Microsoft Office Applications

Must be able to use a Two-Way radio at all times

Must maintain a professional appearance at all times.

Must be able to keep information confidential

Valid State driver's License with no more than 4 points

Must be able to pass pre-employment Background check, as well as random checks during employment

Must be able to pass Pre-Employment drug test as well as random drug testing during employment

Required upon hire or within 120 days of hire if not certified

NIMS ICS 100

NIMS ICS 200

NIMS ICS 700

NIMS ICS 800

NIMS ICS 15

CPR, First Aid, AED (maintain through employment)

Experience

Minimum 1 year experience in Public Safety field

Minimum 2 year supervisory / field training supervisor experience in Public Safety field

Skills / Aptitudes

Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand / walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

Working Conditions

May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time. May be exposed to physical confrontations.