IT Support Specialist
iQuasarLos Angeles, CA, United States7 days ago
Job type
- Full-time
Job descriptionRespond to incoming customer inquiries via email, helpdesk tickets, chat, or phone. Diagnose and troubleshoot system and hardware issues; document and escalate as needed. Analyze and determine severity, impact, and nature of reported outages / incidents. Submit service or application requests in Freshdesk, ServiceNow, and other IT tracking tools. Perform staff onboarding / offboarding, including account provisioning, hardware setup, and system access. Install, configure, and maintain hardware and software systems. Oversee deployments, relocations, and setup of staff workstations throughout the airport footprint. Provide IT support at division-wide sponsored events. Deliver on-the-job training to new IT staff and computer orientation to new employees. Collaborate and communicate clearly with team members to ensure efficient resolution of issues. Hardware & Infrastructure Experience PC Hardware Troubleshooting : Skilled in diagnosing and resolving component failures (e.g., motherboards, power supplies, memory, storage devices). Proficient in hardware upgrades, replacements, and configurations. Installation, Configuration & Maintenance : Windows OS (10, 11) : Proficient in installation, configuration, administration, patching, and driver updates. Microsoft Office 365 Suite : Experienced in deploying, troubleshooting, and supporting Word, Excel, PowerPoint, Outlook, OneDrive, and Teams in both standalone and enterprise environments. 10+ years of IT technical support or related professional experience. Ability to lift at least 40 lbs. and support physical equipment setup. Strong organizational skills with ability to manage both short- and long-term tasks. Effective oral and written communication skills, including the ability to explain complex technical issues to non-technical users. Proven ability to work collaboratively in a team environment. Self-starter with a results-driven focus and the ability to take on additional responsibilities. Demonstrated experience managing data coordination and conversion projects. Education / Training Bachelor's degree in Computer Science, Information Technology, or related field preferred. May be required to work beyond standard hours or alternate shifts as needed. Must have access to a company vehicle or be willing to use a personal vehicle when required. Additional duties may be assigned based on business needs. Availability to start a new job Best Rates Contact #
iQuasar LLC is seeking to fill IT Support Specialist position for one of our clients in Washington DC.The IT Technical Support II position provides Tier II technical assistance, following established procedures to troubleshoot, coordinate, and resolve systems or hardware-related incidents. Responsibilities include the initial analysis, diagnosis, and resolution of technical issues, ensuring reported production outages are communicated and resolved quickly. This role also manages staff onboarding and offboarding processes and provides helpdesk-related support across all IT functions for the Airport Development Group.
- Job Title : IT Support Specialist
- Location : Los Angeles
- Position Type : Onsite
- Travel : No
- Clearance : No
Key Responsibilities :
Professional Experience & Qualifications
Other Requirements / Notes
If you are interested in this position, please send me a copy of your latest resume at jacey.ali@iquasar.com with the information requested below : Also, please let me know what time / number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends / networks or anyone you know who may be interested in this position. Thank you!
Please don't hesitate to contact me for any question (s) you may have. All employment is decided on the basis of qualifications, merit, and business need.
Regards,
Jacey Ali
Recruitment Specialist
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
Direct : (703) 662-0385
Main : (703) 962-6001 Ext. 207
jacey.ali@iQuasar.com
www.iQuasar.com
An Equal Opportunity Employer :
"iQuasar, LLC is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. "
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It Support Specialist • Los Angeles, CA, United States
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