Engineering Manager, Support Operations

Engineering Manager, Support Operations

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

The Role

Lead the engineering team that powers Cloudflare's support operations through intelligent automation, workflow optimization, and system integration. This is a hands-on engineering management role focused on delivering high-impact tools that transform how our global support organization serves customers.

You'll own the technical systems that drive our support workflows : Salesforce Service Cloud customization, custom automation tools, AI-powered support workflows, and integration across our support technology stack. Your team builds the infrastructure that enables our support agents to work faster, smarter, and with higher quality.

What You'll Own

Salesforce Service Cloud Platform

• Custom object and field management for support workflows
• Automation rules, process flows, and case routing logic
• Integration with internal Cloudflare systems and APIs
• Performance optimization and technical debt management

Support Automation & AI Workflows

System Integration & Data Pipeline

Engineering Partnership

Technical Environment

Primary Stack : Cloudflare platform (Workers, Durable Objects, D1, KV, Vectorize) Automation : Custom tooling (Python, TypeScript / JavaScript), workflow automation Integration : REST / GraphQL APIs, Salesforce Service Cloud, internal systems AI Workflows : Workers AI, agent orchestration, real-time event processing Development : Modern CI / CD, monitoring and observability tools

Who You Are

Required Experience

Preferred Background

Leadership Qualities

Why This Role Matters

Operational Impact

Technical Challenge

Strategic Opportunity

Team & Culture

Ready to Power World-Class Support Operations?

We're transforming how support organizations leverage automation and AI to deliver exceptional customer experiences. If you're excited to build the systems that make support teams faster, smarter, and more effective, we want to hear from you.

Apply now to join the team building the future of support operations technology.

Cloudflare is an equal opportunity employer committed to diversity and inclusion.