Assistant Community Manager

Overview

At RPM, we're in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements

Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status

Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation

Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in / out and renewal data

Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization

Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues

Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed

Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed

Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement

Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner

Education and Experience

High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience

At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred

Microsoft Office Suite, Project Management

Valid driver's license - Required

Qualifications

Physical Requirements :

May be required to sit for extended periods of time while working at a desk

May be required to climb stairs

Must be able to read documents, computer screens and data

Must be able to hear and understand verbal communications in person and over the phone or computer

May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds

Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment :

This role is based on site and requires that the employee spend time outside with exposure to the elements.

May require working in confined spaces, heights and potentially hazardous areas

This job title is associated with Assistant Manager, Assistant Property Manager, and / or Assistant Business Manager.

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

Weekly pay for all associates working onsite at an apartment community

Comprehensive healthcare coverage available for all full-time, regular associates

Employer-paid employee assistance, mental health, and wellness programs

Ancillary benefits including critical illness, hospital indemnity, and accident insurance

401(k) with robust company match

Opportunities for professional development, career growth, and role-based learning plans

Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)

Paid time off plus floating holidays and volunteer days

Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires, and possession of a valid driver's license.

RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.

RPM Living is an Equal Opportunity Employer.