Desktop Support Analyst

Job Description

Job Description

We are looking for a skilled Desktop Support Analyst to join our team in Plainsboro, New Jersey. This Contract to permanent position offers an exciting opportunity to work within the healthcare industry, providing technical expertise and support to ensure smooth operational workflows. The ideal candidate will thrive in a collaborative environment and demonstrate proficiency in desktop support, networking basics, and documentation practices.

Responsibilities :

• Provide comprehensive desktop support, including troubleshooting hardware and software issues on Windows workstations.
• Manage Active Directory tasks, such as user account creation and updates.
• Perform basic networking duties, including cabling and maintaining networking closets.
• Document technical processes and resolutions effectively for future reference.
• Utilize ticketing systems to track and resolve issues, ensuring timely communication with team members and users.
• Collaborate with a large team to maintain seamless operations and share technical knowledge.
• Conduct desktop imaging and deployment to ensure systems are configured correctly.
• Travel to ambulatory sites as needed, with mileage reimbursement provided.
• Maintain clear and precise communication, both written and oral, to support users and team initiatives.
• Assist with healthcare-related technical requirements and adapt solutions to meet industry-specific needs.
• At least 2 years of experience in desktop support or a related field.
• Proficiency in PC workstation setup and maintenance.
• Strong knowledge of Active Directory and Windows 10 operating systems.
• Experience with desktop imaging and deployment processes.
• Basic understanding of networking concepts, including cabling and infrastructure.
• Excellent written and verbal communication skills, with the ability to document processes clearly.
• Ability to work effectively in a team-oriented environment.
• Experience in healthcare, banking, or finance industries is a plus.