Shift Monitor (FT)

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

Emergency Homeless Assessment and Referral Center

POSITION DESCRIPTION

POSITION TITLE : Shift Monitor (RFT)

LOCATION / DEPT : Shield of Hope

REPORTS TO : Program Director

FLSA CATEGORY : Non-Exempt

PAY GRADE : 202

WHO WE ARE

At The Salvation Army, we are dedicated to Doing the Most Good. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors.

JOB SUMMARY

Shift Monitors is to provide compassionate, professional service to the families residing at the Emergency Homeless Assessment and Referral Center and the community in a team-focused manner with the entire staff. This position is to give consistent stability and safety to the program through their direct service to the clients. This service includes professional interactions, distribution of basic supplies, communicating with donors, service providers and the community, and offering support to the Program Director and Case Manager. This includes assistance with written and oral communications and while maintaining confidentiality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Program / Administrative Duties

• Perform general front desk duties including reading daily emails, handling mail, managing appointments, handling incoming / outgoing phone calls (directing calls to appropriate staff) in a courteous and professional manner and other related duties.
• Facilitate initial placement of guest(s) to the Emergency Homeless and Referral Center to include, but not limited to, conducting orientation and facilitating access to assigned room.
• Notify Program Director, Program Coordinator and the Case Managers in writing of any special mental health, and / or dietary accommodations of guests they may disclose.
• Conduct nightly bed check of all guests (families) and document.
• Prepare unusual incident report and / or program violation reports as needed and / or warranted. Distribute to designated personnel.
• Inform Program Director, Security, Program Coordinator and the shift staff of program violations that threaten the life, health, safety intervention (to include emergency services personnel). Contact 911 as needed to immediately address a crisis situation.
• Conduct daily room checks, document and submit information to designated personnel.
• Notify Housekeeping and / or shift staff of impending new placements and guest departures. Provide oversight of guests' belongings stored on site for five (5) days. Notify Program Director, Program Coordinator and other shift staff if guest has not retrieved belongings after five days. When necessary clean and prepare newly vacated room for possible new placements.
• Perform daily facility checks ("rounds") lock up designated areas as directed.
• Maintain confidentiality of guest information (verbal / written).
• Perform data entry and / or report writing of daily and / or monthly demographics and program statistics.
• Attend designated training when enrollment in the center is low.
• Assist the Program Director and Program Coordinator in contacting referral shelter to check on the availability daily.
• Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate client in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged.
• Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate / affordable alternative housing within ten to twelve days of enrollment.

2. Client Interaction

3. Other Duties

REPORTING RELATIONSHIPS

This position reports to the Program Director of The Emergency Homeless Assessment and Response Center.

In contacts related to this position's duties, this individual act as a representative of The Salvation Army and its mission.

PERFORMANCE MEASUREMENTS

This individual will be evaluated on how effectively the outcomes of this position are achieved, as well as the timeliness, accuracy and completeness of accomplishing assigned goals.

An evaluation of how effectively staff responds to the services being provided will also be done.

A 30, 60, and 90-day performance review will be conducted.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES

COMPETENCIES

JOB LIMITATIONS

This individual will only commit Army resources that have been allocated or authorized.

This individual will keep the Program Director informed on all critical issues relating to his / her area of responsibility.

This individual will adhere to all Army policies and procedures in carrying out the responsibilities of this position.

A 30, 60, and 90-day performance review will be conducted.

PHYSICAL DEMANDS / WORK ENVIRONMENT

THE SALVATION ARMY MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination