Treatment Coordinator

Job Description

Job Description

Acknowledge and greet everyone who enters and leaves office / spa.

Maintain a clean; safe, fully stocked and well organized work area.

Clearly communicate treatment programs

Explain to clients the treatment protocols and policies

Suggest options that meet customer’s needs and emphasize selling points of services

Develop relationships with clients

Preform treatments

Ensure adequate stock of supplies and equipment; inform office manager / management when stock is low.

Coordination and Scheduling of appointments, treatments and consultations

Collect payments and provide information to clients regarding any treatments offered.

Knowledgably of all services offered

Cleaning treatment rooms immediately after each client

Accurately book, change, cancel, and confirm all appointments, sales lead and consultations

Ensuring office and all treatment rooms are a clean and sterilized

Be on time for shift and maintain consistent, regular attendance record

Properly open and close spa each day according to Standard Operating Procedures.

Ensure that the check-in, check-out and payment process is handled in accordance with company policy.

Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.

Utilize computers with skill and proficiency; document guest information in electronic record as directed.

Familiarity with EMR / Booking Software

Answer the phone promptly and; operate phone system accurately and efficiently.

Actively promote the clinic, treatments, services, sessions and retail, as well as programs, promotions and / or discounts available.

Develop professional and personalized relationship with client.

Handle guests’ questions and concerns promptly, professionally and courteously.

Maintain complete confidentiality in all guest matters in accordance with company policy and HIPPA complaince

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and staff meetings for clinic.

Keep records of materials filed or removed, using file cabinets or computers.

Manually or electronically add new materials to file records, and create new records as necessary.

Perform general office duties such as typing, operating office machines

Answer questions about records and files.

Modify and improve filing systems, or implement filing systems.

Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.

Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Assist in all areas of spa operation as requested by management.

Other duties as assigned by management