Community Manager - Student Housing

Job Purpose :

• The Community Manager position encompasses a wide range of duties.  The Associate is responsible for the operations and management of the property, which represents a major investment by the Company.  Primary Duties & Responsibilities : Will always include those specifically assigned by the immediate supervisor.
• Prepare and implement a business-marketing plan for the property each year including marketing occupancy goals Project expenses and obtain approval prior to any expense overage Responsible for maintaining budgeted occupancy levels at budgeted rental rates Prepare and monitor operating budget and report on status of property such as variance and occupancy reports on a monthly basis Responsible for achieving the highest possible NOI through effective cost control and maximizing revenue Collect specified rents, delinquent rents, and file evictions as necessary Direct deposit accounting functions including invoicing residents and submitting requests for refund checks.
• Conduct regular training and weekly meetings for all staff members Arrange for alterations, maintenance upkeep, and / or reconditioning of property as needed and approved by Regional Manager Supervise maintenance of buildings and grounds to ensure community is kept up to highest standard Responsible for the hiring, training, and retention of  leasing consultants, maintenance, groundkeeper personnel, onsite management personnel, and security if required Perform subordinate associates’ performance evaluations Work with Human Resources regarding associate welfare, benefits, and any required disciplinary action of subordinates Arrange for and approve purchasing of supplies, services, and goods for use on property.
• Work with Regional Manager and Regional Maintenance Supervisor on specifications and contracts for major repairs.
• Attend to resident issues, including roommate / neighbor disputes, renewal terms, maintenance repairs, etc.
• Develop and implement resident retention, marketing, and advertising programs Respond to after hours or emergency calls as necessary.
• Work to maintain integrity of community and its employees by monitoring all output; community events, communication to residents / guarantors, social media, and overall community appearance.
• Approve all leasing activity and ensure Leasing Consultants and Assistant Community Manager are completing required documents correctly.
• Perform Assistant Manager, Account Manager, and Leasing Consultant job as needed Assist with eviction of residents in compliance with court order and directions from Lawyer Create a positive environment for the staff and promotes a quality living experience for the residents Understand, comply with, and enforce the Company Safety Policies & Fair Housing Laws Provide recommendations for capital improvements and manage completion of work with approvals given by Company Maintain market knowledge and relationships with competitors.
• Complete market survey monthly.
• Organize & implement a successful plan for community Move-In and Move-Outs both throughout the year and during the main summer turnover of lease contracts.
• Delegate Entrata data entry to staff for completion of traffic leads, follow up, work orders, leasing applications, and resident data.  Ensure the integrity of the data.

Qualifications :

Other and / or Preferred Education / Experience :

Job Performance and Success Factor Requirements :

Business Management & Organizational Development – 16.67% □ Accountability – 20% □ Adaptability – 20% □ Alignment & Creating Synergy – 20% □ Hierarchal Relationships – 20% □ Setting Standards & Company Advocacy – 20% Cooperation, Influence, Teamwork & Business Relationships – 16.67% □Collaboration & Teamwork – 20% □ Cooperation – 20% □ Customer Service – 20% □ Influence – 20% □ Internal / External Relationships – 20% Decision Making / Initiative – 16.67%               □ Analytical & Problem Solving – 16.67%               □ Decisive – 16.67%                □ Practical Judgment – 16.67%               □ Action-Oriented – 16.67% □ Confidence & Risk Taking – 16.67% □ Effort & Self Development – 16.67% Staff Management & Development – 16.67% □ Acknowledgement & Compassion – 16.67% □ Associate Development – 16.67% □ Delegation – 16.67% □ Effective Recruiting and Retention – 16.67% □ Managing Diversity - 16.67% □ Performance Management & Review – 16.67% Job Knowledge and / or Job Specific Skills – 16.67%               □ Job Knowledge – 16.67%               □ Marketing – 16.67%               □ Reporting – 16.67%               □ Resident Relations – 16.67%               □ Cost Control – 16.67%               □ Safety & Productivity – 16.67% Professional / Technical / Communication Skills – 16.67% □ Ethics & Values – 14.29% □ Integrity – 14.29% □ Perseverance& Determination – 14.29% □ Reliability & Punctuality – 14.29% □ Time Management & Multi-Tasking – 14.29% □ Approachability & Composure – 14.29% □ Verbal & Written Communication – 14.29%               Working Environment and Physical Demands :

X Reach with hands & arms X Stoop, kneel, crouch or crawl X Talk or hear                                  X Travel Outside the area X Supervisory Responsibility :