Customer Success Manager, CRM

Customer Success Manager, CRM

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets : our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

The Customer Success Manager, CRM plays a crucial role in ensuring customer satisfaction, product adoption, and long-term success. This individual will be responsible for product training, fostering strong relationships with key decision-makers, and driving best practices to enhance product utilization. By acting as a trusted advisor, the Customer Success Manager will contribute to customer retention and business growth.

What You'll Do

• Conduct consultations and training sessions.
• Develop and nurture relationships with key stakeholders to enhance customer satisfaction and product adoption.
• Address and resolve product-related inquiries, ranging from simple to moderately complex issues, across the entire product suite.
• Provide process consulting focused on revenue-driving functionalities to optimize dealership operations.
• Secure buy-in from dealership leadership for new processes and technology implementations.
• Maintain proactive communication with dealership leadership regarding case resolutions and operational improvements.
• Engage in proactive outreach initiatives to advance dealership capabilities beyond support case resolutions.
• Establish and maintain a regular cadence of customer communications to foster engagement and retention.
• Identify and execute whitespace opportunities to upsell additional products and services.
• Lead leadership business reviews and strategic consultations.
• Offer valuable insights to internal teams based on customer feedback and product consultations.
• Serve as a subject matter expert on product-specific knowledge within the organization.
• Take ownership of at-risk customers and collaborate with the other teams as needed to ensure customer retention.
• Operate autonomously with minimal supervision, demonstrating initiative and accountability.
• Perform additional duties as assigned.

What You'll Bring

Preferred Skills and Experience

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.