ServiceNow ITSM Solutions Architect

Job Description :

Pay Range : $70hr - $88.89hr

Responsibilities :

• Maximize Moveworks & AI Value
• ssess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
• Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
• Identify opportunities to expand agentic AI use cases across ITSM.
• Platform Readiness & Strategy
• Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
• Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30 / 60 / 90-day feature adoption plan.
• Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
• Solutioning & Delivery
• Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
• Work with development teams to deliver demands / projects, ensuring compliance with CRB and change management processes.
• rchitect scoped apps for custom workflows where required.
• Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
• Collaboration & Stakeholder Engagement
• Partner with other solution architects to define end-to-end enterprise solutions.
• Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.

Qualifications :