Account Manager
Job Description
Position : Account Manager
Department : Sales
Reports To : SVP Sales
Role
The Account Manager is a key role within the sales organization and reports to the SVP of Sales. They work collaboratively with Salespeople, Designers and Project Managers to proactively pursue, win, plan, and manage business within specific major accounts and / or vertical markets.
Acting as liaison between Red Thread and our customers, the Account Manager makes certain customer needs are translated properly and understood by all departments, ensuring high levels of customer satisfaction and excellent customer relationships.
Responsibilities
An Account Manager should be skilled and agile at addressing a variety of duties in the best interest of Red Thread and our customers.
Their main responsibility is to make sure Red Thread resources are best leveraged and customers are "happy". Specific daily duties include :
- Listening to customer objectives and concerns and serving as their advocate within Red Thread.
- Collaborating and communicating across the Red Thread team ensuring all customer needs are understood and all requirements are fulfilled with a focus on improving the customer experience.
- Conducting sales calls with and independent of salesperson to continuously move initiatives and opportunities forward.
- Evaluating customer data, communication, and behavior to understand evolving needs.
- Strategizing with colleagues to develop customer action plans and innovative solutions (space, product, process).
- Networking and building strong relationships to grow existing business and develop new customers.
Qualifications
A successful Account Manager should have various skills and qualifications that fulfill the following prerequisites.
Skills and Abilities
- Excellent problem-solving skills to help resolve customer challenges or needs.
- Strong interpersonal skills for facilitating cooperation and navigating a variety of customer / internal issues.
- Advanced motivational and negotiation skills.
- Up-to-date understanding of industry trends and insights.
- Excellent verbal and written skills fostering authentic, credible, and influential communication.
- Time management and multitasking skills to handle multiple activities and customers at once.
- Good analytical skills.
- Strong organizational skills and attention to detail.
Level of Education / Training / License
- BA / BS Degree
- Solid computer skills - Word, Excel, Power Point, Hedberg
Experience
- 2-3 years of industry experience
Enterprise Account Manager
Experience in technology sales, consultative sales techniques, and account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies. Enterprise Account Manage...
Talent Network - Enterprise Account Manager
Working on a win and retain basis to win new business with largest enterprise customers then growing the presence of Immersive Labs in those accounts. A strong partnership with customer success will be essential to help you identify opportunities for upsell within key accounts. Executed account plan...
Specialty Account Manager - Boston Biologics
CSI Pharmacy is seeking a Specialty Account Manager for our Boston territory who will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region. Specialty Account Manager Responsibilities:. Specialty Account Manager Requirements:. Specia...
Majors Clients Account Manager $80,000 + Extrovert Wanted in Boston, MA
Majors Clients Account Manager - Boston, MAProPivotal is one of the largest Boston-based staffing firms and due to our growth, we are looking to add an Account Manager to our major clients team to support several of our largest client relationships. Keywords: Sales Account Manager, Location: BOSTON,...
Client Account Manager - College Grads Welcome
Why you’ll like working with us: An unprecedented 16-week sales and account management training program Continuous one on one mentorship and coaching Opportunity for advancement Company culture centered on giving back and personal investment International travel opportunities As a Client...
Majors Clients Account Manager $80,000 + Extrovert Wanted in Boston, MA - ProPivotal
Majors Clients Account Manager - Boston, MAProPivotal is one of the largest Boston-based staffing firms and due to our growth, we are looking to add an Account Manager to our major clients team to support several of our largest client relationships. Keywords: Sales Account Manager, Location: BOSTON,...
State Street Global Advisors - US Wealth Intermediary National Accounts Manager, Vice President
We are seeking a highly motivated and experienced National Accounts Manager to join our US Wealth Intermediary Sales Team. As a National Accounts Manager, you will:. Strong product knowledge of ETFs, mutual funds, separate accounts, and capital markets. As a result, we have become one of the world’s...
Global Account Manager
Achieving sales, account growth and client success objectives within the top 15 Bio-Pharma accounts. Hold accountability for developing and implementing account vision, strategy and execution. Ensure that all resources serving the account have clarity on the long term account plan objectives and imp...
Associate Account Manager, Media Planning
We’re growing rapidly and are looking for an Associate Account Manager to join our dynamic Brand Partnerships team. What you’ll do as an Associate Account Manager. Support Senior Account Managers throughout the campaign lifecycle to ensure brand partnership programs are being set up, launched, and m...
Account Manager - Pharma - CVS Media Exchange (CMX)
As a CMX Account Manager within our CVS Media Exchange (CMX) business, you will be responsible for collaborating with the Director of Account Management, Account Management Lead and Partner Managers within your assigned category vertical. CVS Media Exchange is hiring an Account Manager who will repo...