Desktop Support Specialist

Job Description

David Weekley Homes is seeking a Desktop Support Specialist focusing on providing excellent service across the Microsoft stack of technology. The ideal candidate will have 3 to 4 years experience in supporting, administering, and managing endpoints in an enterprise environment

Key Responsibilities:

• Provide technical support to end users for desktop hardware, software, and peripherals
• Diagnose and resolve technical issues related to desktop systems, applications, and network connectivity in a Windows 11 environment
• Install, configure, and maintain desktop hardware and software systems
• Troubleshoot and resolve issues with printers, scanners, and other office equipment
• Respond to support tickets and resolve issues in a timely and professional manner
• Maintain accurate records of support requests and resolutions in a ticketing system
• Collaborate with other IT team members to resolve complex technical issues
• Escalate unresolved issues to higher-level support or IT teams
• Assist with onboarding new employees, including setting up desktops, user accounts, and necessary software
• Provide remote and on-site technical support and walk users through step-by-step solutions
• Provide training and guidance to staff on the effective use of software and IT resources
• Perform system updates and software patches to ensure optimal performance and security
• Provide excellent customer service and ensure a positive user experience
• Contribute to continuous improvement by identifying trends in recurring issues and recommending solutions
• Support Microsoft Teams Audio Visual meetings

Qualifications

• Reliable transportation and a valid Driver’s License required as this position will be traveling to multiple sites for IT Support across the Houston metro area
• Proven experience as a Desktop Support Technician or in a similar IT support role
• Strong knowledge of desktop operating systems (Windows, macOS) and common software applications (Microsoft Office, email, etc.)
• Prior experience with ZenDesk or other service desk ticketing systems
• Experience with computer hardware setup, configuration, and troubleshooting
• Familiarity with network configurations and troubleshooting
• Experience with remote desktop support tools
• Knowledge of security best practices for desktop systems
• Experience with Active Directory, Group Policy, and VPN solutions
• Understanding of basic IT networking concepts (TCP/IP, DNS, DHCP, VPN)
• Relevant certifications (CompTIA A+, Network +, Microsoft Certified Desktop Support Technician) preferred

Candidate Should Demonstrate:

• Strong communication skills and the ability to interact with users at all levels
• Strong learning skills
• Customer service focus
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Planning and organizational skills, along with adaptability
• Attention to detail
• Ability to prioritize tasks and manage time effectively

Additional Information

Reliable transportation and a valid Driver’s License are required as this position will be traveling to multiple sites for IT Support across the Houston metro area.

What We Offer:

Come build your future with our winning team, recognized by Fortune Magazine as one of the "100 Best Companies to Work For" 19 times! David Weekley Homes builds in 19 markets across the U.S. and is one of the largest private home builders in America.

We offer an excellent benefits package that includes:

• Health Insurance - Medical, Dental and Vision
• 401k and discretionary 8% match
• Employee Stock Ownership Plan
• Profit Sharing
• Vacation, Paid Holidays, plus PTO
• New Home Discount for Team Member and Family
• College Scholarship Program
• Community Outreach
• Sabbaticals
• And more!

David Weekley Homes is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to any status protected by state or federal law.