Program Manager - Children's Heart Center

Description

Be the heartbeat behind the Children's Heart Center.

Join us as the Program Manager for the Children's Heart Center and take on a leadership role that truly makes a difference. You'll oversee daily operations, collaborate with expert teams, champion quality initiatives, and help shape the future of pediatric cardiac care.

Some of your responsibilities :

• Program Operations : Oversee daily activities across inpatient, outpatient, and perioperative services to ensure seamless, high-quality patient care.
• Team & Quality Oversight : Provide leadership for multidisciplinary teams, optimize Epic utilization, champion quality initiatives, and ensure compliance with regulatory standards.
• Strategic Planning : Partner in developing and implementing strategies to support program growth and long-term success.
• Quality Data & Reporting : Share responsibility for accurate and timely submissions to the Society of Thoracic Surgeons (STS) database, U.S. News & World Report, and internal quality dashboards.
• Financial & Business Planning : Manage volume and financial analytics, assess current program performance, and plan for future growth and quality improvement.

Your schedule :

Bring your skills, passion, and leadership to a program where your work powers healthier futures for children and families.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary :

Responsible for a departmental or organizational wide clinical program. Examples may include, but are not limited to program management that crosses major nursing divisions house-wide such as policy & procedures, nursing staffing systems, CQI, care coordination. Ensures high quality program services to a specified population across multiple settings. Program emphasis includes outcomes analysis, provider and staff education, and community outreach.

Responsibilities :

1. Policy Management - Oversees the organization's electronic policy system, providing support to users throughout the policy process including development, regular review and interim assessments of policies, procedures, guidelines and related documents.

2. Technologies - Manages the organization's electronic policy management system, liasoning with vendors as necessary. Implements backup measures to mitigate technology failures.

3. Accreditation Compliance - Ensures that policies, procedures and associated documents meet or exceed internal and external regulatory standards. Responds to requests from accreditation bodies as it relates to policies, procedures, guidelines, standing orders and other documents.

4. Legal Collaboration - Works collaboratively with hospital attorneys and risk management to address and respond to legal requests pertaining to policies, procedures, guidelines and documents.

5. Evidence-Based Practice - Works collaboratively to ensure policies, procedures and guidelines reflect evidence-based standards of care.

6. Customer Satisfaction - Fosters high levels of customer satisfaction among both internal and external stakeholders by promptly addressing inquiries and serving as a resource for complex service and administrative matters. Interprets and communicates policies and procedures effectively based on organizational knowledge.

7. Educational Programs -Independently assesses needs, designs, develops, implements and evaluates educational programs for hospital employees with a focus on policy, procedure, guideline, standing orders and scope of service.

8. Planning -Develops strategic plan, goals, associated metrics and annual evaluation for the program.

9. Quality Improvement - Leads improvement efforts to maintain the quality of the policy, procedure, guideline and document process. Engages with interprofessional stakeholders to lead change.

10. Professional Growth and Development - Demonstrates responsibility for own professional growth and development. Maintains current certification in clinical specialty, leadership or Nursing Professional Development.

Other Information

Education Requirements :

Licensure / Certification Requirements :

Professional Experience Requirements :

Knowledge / Skills / and Abilities Requirements :

Job Details

Legal Employer : STATE

Entity : UNC Medical Center

Organization Unit : Childrens Services Admin

Work Type : Full Time

Standard Hours Per Week : 40.00

Pay offers are determined by experience and internal equity

Work Assignment Type : Onsite

Work Schedule : Day Job

Location of Job : US : NC : Chapel Hill

Exempt From Overtime : Exempt : Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and / or to apply for a career opportunity.