Member Experience Guide

Job Description

Job Description

Who are we? We are Shop Fix Academy! We are a business consulting company for Auto Repair Shops. Our mission is to set Auto Repair Shop owners up for success; to give freedom and confidence to become the businessman / woman they were always meant to be. Our motto is “Fix the owner, Fix the shop”, and that’s exactly what we do; we make a real difference in people’s lives. We are more than just a coaching company that gives business advice and guidance. We lead, encourage, and inspire people to find their inner leader as individuals and owners.

The Member Experience Guide is the cornerstone of engagement and retention at ShopFix Academy. They own the relational and accountability layer between members, coaches, and coordinators. This role ensures our 1,000+ members are :

• Onboarded quickly, consistently, and relationally.
• Supported beyond coaching calls with proactive accountability and follow-up.
• Engaged with resources, tribe times, and events.
• Retained long-term through structured systems, white-glove service, and relational trust.

This is a member-facing leadership role that balances people skills with process ownership while directing coordinators in tactical support.

Core Responsibilities :

Key Competencies :

What Success Looks Like :

Why This Role Matters :

Benefits (the good stuff) :

Shop Fix Academy is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.