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Team Leader

Team Leader

SpinXpressChicago, IL, US
2 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Team Leader – SpinXpress

Redefining Laundry Starts with You

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

As a Team Leader , you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth.

Who We're Looking For :

We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment.

What You'll Do :

  • Lead by example and empower your team to deliver outstanding service.
  • Maintain a pristine and inviting store environment.
  • Oversee daily operations, ensuring consistency and high quality.
  • Foster a fun, collaborative workplace where team members thrive.

What You Bring :

  • Demonstrated leadership skills and a passion for customer satisfaction.
  • A team-first mentality and a desire to uplift those around you.
  • An eagerness to grow with a brand that is making significant advancements in the industry.

    • What We Offer :

  • Competitive hourly pay complemented by performance-based bonuses.
  • Flexible and reliable scheduling options.
  • A supportive, relaxed work culture that values teamwork and professional development.

    • Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we’d love to meet you.

    Compensation : $22 hourly

    Responsibilities :

  • Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
  • Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
  • Recruit, interview, select, hire, and employ an appropriate number of people for your team.
  • Coach, mentor, and develop the team, including overseeing new employee onboarding.
  • Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
  • Handle cash management and transactions accurately.
  • Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
  • Participation in and execution of promotional programs.
  • Provide a consistent quality product to the customer while keeping costs low.
  • Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
  • Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
  • Train employees in processing sales and upselling to customers.
  • Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
  • Empower employees to take responsibility and expect accountability with consistent feedback.
  • Develop strategies that team members can use to better reach a project’s goal.
  • Assign tasks to team members and validate completion.
  • Determine the completion timeline and monitor progress to keep the project on track and on schedule.
  • Communicate clear instructions to team members.

    • Qualifications :

  • Minimum of 2 years of leadership experience.
  • On-the-job training.
  • Excellent communication skills.
  • Confidence and skillful negotiating skills.
  • Strong organizational skills to give the team direction.
  • Knowledge and experience with inventory management.
  • A constant drive to improve the experience of our users and our internal processes : "How can I make things better?"
  • Your schedule is flexible and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
  • History of achieving and consistently exceeding professional goals.
  • Enjoy being in a dynamic job where no task is above or below you.

    • About Company

    Here at SpinXpress, our M ission is to deliver a fun environment and experience while at work. Keeping our focus on providing an Excellent Customer Service Experience within our facilities and in our communities – Clean, Bright, and Safe – That’s The SpinXpress Way !

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    Team Leader • Chicago, IL, US

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