Group Manager, Customer Success, Mid-Market

Group Manager Of Customer Success Management

Intuit is seeking a highly skilled and experienced leader of Customer Success Managers to join our Expert Network organization, specifically supporting our growing Intuit Enterprise Suite (IES) customer base. This pivotal leadership role is paramount for deepening relationships with our customers, maximizing the value of the platform and growing revenue and retention of IES customers.

At Intuit, our Customer Success Managers (CSMs) are trusted advisors who ensure our customers achieve maximum value from the Intuit Enterprise Suite (IES). As a Group Manager of Customer Success Management, you will lead a large-scale organization of 100+ CSMs, and Managers. You will set the vision, build leadership capability, and operational excellence to help our mid-market and enterprise customers succeed on IES. You will be a culture builder in crafting the next level of talent in our IES organization and championing the role of our CSMs as the quarterback of the customer experience.

This is a unique opportunity to lead one of the largest CSM organizations at Intuit, shaping the way mid-market and enterprise businesses succeed with IES. You will be at the forefront of transforming our customer success model, creating lasting impact for both customers and employees.

Responsibilities

Strategic Leadership

• Define and execute the CSM organization strategy to improve retention, adoption, and customer outcomes, in alignment with IES growth objectives.
• Drive transformation across our customer coverage model, CSM capability, performance management, automation & tools, and talent strategy.

Team Management & Development

Customer Retention & Growth

Customer and CSM Experience & Advocacy

Operational Excellence

Cross-Functional Partnership

Qualifications