Automotive EngineerHCLTech • Farmington Hills, MI, US

Automotive Engineer

HCLTech • Farmington Hills, MI, US

23 hours ago

Job type

Full-time

Job description

Overview

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This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00 / hr - $30.00 / hr

Position

THIS IS A 100% IN-PERSON ROLE :

5 years of experience in Product Support and Technical Assistance

Proficiency in automotive hardware and software systems with its functionality

Qualifications

ASE Certifications : Electric & Electronic Systems; Mechanical & Electrical Components; Auto Maintenance & Light Repair
5 yrs of experience as automotive technician with software issues troubleshooting background
Familiarity with remote support tools and cloud based diagnostics platforms
Experience in OEM or Tier 2,3 technical support
High School Diploma or equivalent
ASE certification in Electrical Preferred
ASE certification in Gasoline Engines Preferred
ASE certification in L2 Preferred
Trouble shooting electrical faults
Use of multi-meter and power-probe
Use of oscilloscope
Use of scan tool / laptop
Ability to pin out wiring harness
Ability to trace wiring harness
Understanding of DTCs type and hierarchy
Use of live data and PIDS
Effective verbal and written communication

Responsibilities

As a pre-assessment agent Level 3 Automotive Software Product Support, provide direct support to Client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems, to supplement the escalation process through the Technical Assistance Center

Provide initial response to the dealers, acknowledging the issue

Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system

Handle inquiries from the dealers and technicians with high accuracy and efficiency

Ensure compliance with company and business policies, administer open requests, and ensure appropriate escalations or closure

Learn and process all software systems and related hardware in-scope

Ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians

Review and validate TSRs (Technical Service Requests) from dealers / technicians including validating issue related historical data and information in client systems

Escalate any issues that prevent task completion or SLA achievement

Document and maintain contact records, solutions and troubleshooting steps for future reference

Provide training and guidance to dealer technicians on best practices for software updates and module integration

Stay up to date with new vehicle technologies, software releases and diagnostic tools

Use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advanced vehicle system faults

Respond promptly to escalations

About HCLTech

We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians.

Our team's principle is to put integrity in everything we do, supported by our values. We invest in building long lasting relationships with our employees and champion a people-first culture.

We are an equal opportunity employer. See the pay and benefits notice and contact secure@hcltech.com for inquiries about discrimination.

The pay range may vary by location and experience. This role may be eligible for performance-based bonuses and benefits as described by policy.

Nearby roles : Sterling Heights, MI $30.00-$45.00

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Automotive Engineer • Farmington Hills, MI, US