Telecommunications - NOC Transport Technician II or III

JOB TITLE : NOC Transport Technician II                                             DEPARTMENT : NOC

REPORTS TO : NOC Manager                                                               FLSA Status : Non-Exempt

Job Overview

The NOC Transport Technician II is responsible for analyzing, testing, isolating and repairing level 2 transport and customer issues as well as provisioning new services. This may include any or all issues related to facilities, routing and translations, equipment configuration. The NOC Transport Technician II will serve as the initial escalation point for trouble tickets and orders.

Job Specific Responsibilities

• The Transport Technician will focus primarily on IP and data related trouble tickets and order tasks to include : configuration, troubleshooting, and updating
• Implement, configure, monitor, and repair SD-WAN solutions
• Build and manage cellular failover equipment implemented through various Fortinet and Cisco equipment
• Create and modify equipment templates
• Configuration of VLAN and DHCP pools
• Configure, set-up and test CPE, including but not limited to Cisco and Adtran routers, Fortigate firewalls, FortiAP access points, Meraki access points, and Ethernet switches.
• Endpoint inventory to include :

MAC Address and serial number assignment

Trouble Ticket and Order Tasks

Shared Responsibilities

Qualifications

(Preferred) Bachelor's Degree in CIS, MIS, related field or applicable work experience

2+ years of voice and data troubleshooting, and Cisco routing and switching experience, VoIP experience preferred

Intermediate understanding of Transport, IP, LAN / WAN technology concepts

Intermediate understanding of TCP / IP and the OSI model

Competencies

Using logic and reason to identify appropriate alternative solutions to problems

Determining how a system should work and how changes in conditions affect outcomes.

Identifying complex problems to develop and evaluate options and implement solutions.

Why Clear Rate?

We offer our employees :

Competitive pay with the opportunity for annual increases

Generous benefits package including :

Medical plan for you and your eligible dependents

Unlimited PTO, paid sick time, and 11 paid holidays + 1 floating holiday

Paid birthday off

Paid volunteer day

Paid trip after 10 years of consecutive service

Book purchase program

Clear Rate Phone / Internet service credit

In-building café with games, pool tables, and a 9-hole putting green

Free in-building fitness center

Fun company events and contests in and outside the office throughout the year