Support Analyst I, IT Service Desk

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Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future.

Job Description

Position Overview : As a Support Analyst you will provide technical and troubleshooting assistance to employees across the organization, focusing on operational technology environments and Invenergy's project sites, as well as escalate and assist, in complex incidents and projects with other functional areas in IT.

Responsibilities

• Adhere to the company's values and behaviors.
• Monitor service desk tickets, for yourself and team members, and lend expertise as needed
• Provide competent, service-oriented support to end users as primary point of contact for company helpdesk, both in person and remotely.
• Follow up with customers, provide feedback and see problems through to resolution.
• Perform Windows, Mac and mobile device software installations
• Research problems and identify trends.
• Escalate tickets to appropriate group as needed.
• Track, route and redirect issues to the correct resources.
• Perform some system administration tasks.
• Collaborate with organization counterparts and department team members.
• Plan and participate in appropriate change management and training activities.
• Produce training documentation and internal training guides.
• Preserve and grow your knowledge of IT procedures, products, and services.
• Perform other duties as assigned.

Qualifications

Preferred Qualifications

Base Pay

$26.00 - $30.00 USD Hourly

Bonus : 15%

Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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