Member Relations Specialist, Onalaska WI

Description

Are you ready to be the welcoming face of our company? Are you friendly and outgoing with a passion for providing exceptional member service?

We're on the hunt for a Member Relations Specialist extraordinaire! If you have a knack for making people smile and ensuring their first impression is a lasting one, we want YOU at our Onalaska WI office today!

Member Relations Specialists welcome the members to our office, asking questions to determine the nature of the member's visit to the office, assisting with all types of member service transactions, and more.

The Member Relations Specialists are the "faces" of Altra and fully represent Altra's brand to help our members live their best lives!

The Member Relations Specialist will perform miscellaneous functions including, but not limited to :

• Assist members with establishing Online Banking, Mobile Banking, Bill Pay, E-Statements, and navigating the Altra website.
• Assist members with general account questions and maintenance
• Enter members into better lobby for appointments and services
• Assist with creating debit cards and gift cards
• Trouble shoot debit card machine issues
• Assist members in how to use kiosks and lobby computers
• Notarize documents for members
• Assist members with Safe Deposit Box entry and maintenance

Qualified candidates are required to have a high school diploma, GED or HSED and at least six (6) months of customer service experience.

One (1) to three (3) years of experience in a financial service environment is highly recommended, but not required.

This position is 40 hours per week, Monday through Friday from 8 : 30 a.m. to 5 : 30 p.m. Member Relations Specialists are required to be part of the Saturday morning rotation from 7 : 45 a.

m. to 12 : 15 p.m. at the Onalaska WI office, approximately once every 15 weeks.

Pay and Benefits :

• Competitive starting rate of $16.50 / hour, depending on experience
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer contribution
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why work at Altra?

Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy;

and Altra Gives Back campaigns, focused on giving back to the communities we serve!

• Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University.
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, and even a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work certified company five years in a row; 93% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!

Qualifications

Education

High School or GED (required)

Experience

One (1) to three (3) years of experience in a financial service environment. (preferred)

At least six (6) months of customer service experience. (required)