Quality Administrator

Overview

The Quality Administrator is responsible for administration of customer complaints, credits, and corrective actions. Additionally, the Quality Administrator is responsible for creating and maintaining all quality databases as well as supporting the audit function, including ISO9001 : 2015 certification audits.

Responsibilities

• Delivers exceptional customer service to both internal and external customers
• Administers customer complaints in a timely manner and communicates progress
• Issues customer credits based on disposition of customer complaints and ensures customers are fully informed of changes to their complaint status
• Creates supplier corrective actions based on data and information provided by the quality engineers
• Coordinates the execution of internal and external corrective actions to ensure customer issues are resolved in a sustainable manner
• Updates product databases to make regulatory data available to all departments of the company
• Maintains all quality databases, including QC and QA databases, to make quality data available to all departments
• Generates monthly quality reports to communicate key quality trends, performance against quality indicators, and works with quality engineers to communicate interventions and corrective actions status
• Issues non-conformances
• Performs other related duties as assigned
• Works closely with Quality Control to ensure quality audits are completed, recorded, and maintained

Qualifications

Seniority level

Employment type

Job function

Industries

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