Customer Account Manager

Job Description

Fusion Innovation's recent growth has earned us a top spot in the Inc 5000 Fastest Growing Private Companies in America and in Washington Business Journal's Best Places to Work multiple years in a row. Our team members are passionate about their work and are empowered to contribute their unique skills and perspectives to our projects. Here at Fusion, we put people first. When you join us, you don't just join a company, you join a family. If you are ready to be part of a fun and engaging team where your innovative ideas are heard, supported, and make ever lasting mission impacts for our Nation's most sensitive programs, you have come to the right place.

Position Overview

The Contractor shall monitor and perform various business account activities required for acquiring and maintaining Mission Partner IT resources.

• Establish, manage, and close-out requisite profiles for acquired IT resources and Mission Partner projects within Sponsor business management systems.
• Profile records shall be completed within one business day of the request and shall include SLA and CSA documentation and associated funding templates.
• Perform frequent quality assurance checks of Mission Partner project profiles, account documentation, and funding data to ensure accuracy and minimize potential gaps in service. Discovered or reported inconsistencies, errors, and / or missing

information shall be addressed and validated immediately. Corrections shall be applied once the validation process is completed.

concluded. SLA close-outs shall occur within one business day of their PoP end date.

unliquidated obligations, unprocessed, unassociated, pending and / or cost irregularities.

SLA and CSA processing

WMS and Primavera familiarization and required data entries

Funding processes and how to address issues

Indoctrinations to the ATS process.

Facilitate Mission Partner support

Address and resolve processing and / or support issues

Devise resolutions to satisfy operating and financial requirements for the Sponsor and Mission Partners.

Document and actively maintain detailed Standard Operating Procedures (SOPs) for all Customer Account Management processes unique to the BE, to include (as a minimum) process schedules, workflows, guides, interactions with functional teams within the BE, Mission Partners, and interaction with key business systems / applications that support the Customer Account Management role.

Required Skills

Desired Skills

Please note that all applicants must be U.S. citizens and require additional screening from our clients.

Fusion Innovation LLC is an Equal Opportunity / Affirmative Action Employer.