Senior Director, Client Service (B2B)

Senior Director, Client Service (B2B)

We are seeking a Senior Director, Client Service with a background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and / or automotive) to join our growing team.

The Senior Director, Client Service reports to the VP, Client Service and will largely be autonomous in managing their book of business. The ideal candidate is a strong strategic thinker with experience operating as a leader of client relationships and proven success driving business growth.

Role & Responsibilities

• Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue
• Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
• Intimately understand the client's brand and business; identify long term goals and key objectives
• Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
• Guide cross-functional teams from initiation through to completion
• Promote Bounteous' integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
• Collaborate with practice and competency leaders to deliver best-in-class solutions
• Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
• Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
• Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
• Understand the scope of programs as defined by the business requirements and budget process
• Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
• Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
• Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations

Preferred Qualifications

$136,000 - $182,000 a year. Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.