Director, Client Solutions

This range is provided by Alloy.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$145,000.00 / yr - $205,000.00 / yr

About Alloy.ai

At Alloy.ai, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor-intensive manual processes. Alloy.ai is a fast-growing, well-funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another. We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

About The Role

We are looking for a Director for our Client Solutions team. You will oversee a team of client success managers, CSMs, who manage the entirety of Alloy.ai’s customer base. The primary charge of this team is to drive value for our customers, and manage executive and commercial relationships - including renewals, upsells, and partnering with sales on cross sells. At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance. Every part of the organization works toward this objective, and Client Solutions takes the lead. In this role, you will be expected to lead Alloy’s Client Solutions team which includes up-leveling the team and managing customer health at scale. This means ensuring the team is able to understand our customers’ needs and priorities, translate them into attainable objectives and successfully execute against them. Additionally, you will be responsible for executive sponsorship of accounts at your discretion. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning.

About You

• You thrive in a small team where you can make a big impact.
• You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.
• You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.
• You have an innate drive to be successful and take initiative, tackle new obstacles and solve problems we have not encountered before.
• You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering‑oriented team towards common goals.
• You are naturally drawn to analytical work and can switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value.
• You think big and want to change the way an entire industry operates. Driving value for our company and its customers is what motivates you every day.

What You Will Do

What We Are Looking For

Location & Hybrid

Role is a hybrid role based in Vancouver, BC or Denver, CO or Washington, DC. Unfortunately, we are unable to consider remote candidates for this position.

Recruitment Process

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Compensation

Salary is based on level of experience and final scope of role. Alloy reserves the right to update salary ranges based on required skill set, job scope, market conditions, etc. at any time. Salary is a mix of base and semi-annual on target bonus tied to team and company performance.

Benefits

Referrals increase your chances of interviewing at Alloy.ai by 2x.

Legal Notice

We celebrate diversity of all kinds. Alloy.ai is an inclusive employer.

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