Project Support Engineer

Job Description

Diversified Services Network, Inc. (DSN) is seeking a full-time NPI & Production Manufacturing Engineer to join our team in West Lafayette, IN! We offer full benefits, PTO, 401k, and more! If you're looking to grow your technical career within an extremely reputable, stable Fortune 500 company - let's talk!

The NPI & Production Manufacturing Engineer plays a pivotal role in bridging the gap between the factory operations and the core engineering team. This role supports both New Product Introduction (NPI) and ongoing production efforts, ensuring seamless communication, documentation, and issue resolution across teams.

JOB RESPONSIBILITIES :

Cross-Functional Collaboration

• Attend daily / weekly syncs with operations, assembly, supply chain, and engineering teams.
• Communicate build status, issues, and updates between factory and engineering.
• Participate in design reviews and production readiness meetings.

Documentation & Process Control

Create and update assembly instructions in MESA.

Validate documentation accuracy during pilot builds and production runs.

Ensure version control and distribution of updated instructions.

Build Issue Management

Observe and log build issues during AQE events.

Collaborate with quality and engineering teams to identify root causes.

Track issue resolution and implement corrective actions.

Engineering Change Management

Enter engineering alerts into the tracking system.

Monitor status and impact of alerts on production.

Communicate changes to relevant stakeholders and update documentation accordingly.

Rework Coordination

Identify rework needs based on build or test failures.

Develop rework instructions and coordinate execution with production teams.

Track rework completion and verify product quality post-rework.

Testing Support

Assist with sub-assembly and end-of-line testing procedures.

Troubleshoot test failures and escalate issues as needed.

Ensure test equipment is calibrated and functioning properly.

Assembly Line & Test Cell Support

Provide real-time support for line stoppages or test cell issues.

Analyze recurring problems and propose process improvements.

Train operators and technicians on new procedures or updates.

Material Coordination

Track and manage engineering-procured materials for NPI and pre-production builds.

Ensure timely delivery and availability of components.

Communicate shortages or delays to project teams.

Project & Model Support

Manage 2–3 NPI projects, including build planning, execution, and feedback loops.

Provide ongoing support for 4–5 production models, addressing daily operational needs.

Maintain dashboards or trackers for project status and issue resolution.

EDUCATION & EXPERIENCE REQUIRED :

Bachelor's degree in engineering (mechanical)

3-5 years of experience

REQUIRED SKILLS :

CreO, Teamcenter PLM

BOM Management

PLM

GD&T

3D modeling (CREO, Autocad, Teamcenter)

Microsoft O365

DESIRED SKILLS :

Modeling experience, Project Management, Data Analysis, Root Cause Analysis, APQP.

SOFT SKILLS REQUIRED :

Clear and fluent English in both oral and written communications.

Growth mindset, and eager to learn company processes.

Ability to work independently and within a team

Work with a sense of urgency

Ability to balance priorities with Safety & Ergonomics as well as Quality.

BENEFITS :

401(k)

Dental insurance

Vision Insurance

Disability insurance

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Paid Holidays

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