Account Manager

Account Manager

As an Account Manager at Ergeon, you'll step into a key position in the Sales Department focused on becoming a trusted advisor to residential homeowners. You'll guide them through informed decisions about enhancing their properties, uncover challenges, and develop tailored solutions that deliver personal and property value. Through Ergeon's consultative sales process, you'll contribute to customer satisfaction and revenue growth. Success in this role means building trust, mastering consultative selling, understanding the residential customer journey, and committing to continuous learning and improvement.

With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we're shaping the future of the home improvement industry.

What You'll Be Doing

• Manage leads from qualification to close to delivery of service.
• Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls.
• Apply consultative sales techniques (including SPIN) to uncover needs and build value.
• Build rapport and trust with customers by understanding their personal goals and property challenges.
• Connect customer needs to tailored solutions that enhance their property and lifestyle.
• Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities.
• Coordinate with PMs and CSRs to deliver a seamless experience.
• Share customer insights and trends with the Sales Team Leader.
• Collaborate to refine our tools, training materials, and team processes.
• Contribute to knowledge sharing.

What We're Looking For

Must-haves

Nice-to-haves

What We Offer

What You'll Need

Take the leap and join us on this exciting journey! Be part of Ergeon and elevate your career while making a meaningful impact.