Product Support Analyst

A company is looking for a Product Support Analyst (Fixed Term Contract).

Key Responsibilities

Respond to customer tickets via phone, email, and chat, gathering information to resolve issues

Identify and address technical challenges faced by customers, understanding their business impact

Contribute to the knowledge management system by documenting troubleshooting insights and adhering to performance metrics

Required Qualifications

1-3 years of experience in technical troubleshooting in a B2C or B2B environment

1+ year of experience in delivering software support

1+ year of hands-on experience with relational databases (SQL Server)

Proven track record of delivering exceptional customer experiences

Ability to articulate software-related and technical concepts confidently