Customer Service Representative - Billing Department

Customer Service Representative

Reno Orthopedic Center wants you to join the team as a Customer Service Representative. We are seeking an enthusiastic and dedicated team member to answer inbound calls regarding billing and insurance claims at our Main location - 555 N. Arlington Ave.

• Please note : This is an onsite position. It is not remote.

At Reno Orthopedic Center (ROC), every action is driven by our employee expectations :

We lead with a patient-first mindset, ensuring every decision is made in the best interest of those we serve.

We believe in the power of assuming good intent, fostering a culture of respect, optimism, and compassion, where teammates lift each other up.

Here, you're encouraged to own your success we support your growth, celebrate your contributions, and empower you to take initiative.

Continuous learning is part of who we are; we strive for constant improvement in everything from clinical innovation to personal development.

We value kindness as a core strength it's how we treat our patients, our colleagues, and our community.

Most importantly, we encourage every team member to be an advocate for patients, for progress, and for doing what's right.

If you're looking for a place where your work matters, your values align, and your growth is supported, you'll find purpose and belonging at ROC.

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years and we're still growing!

What would you do in this role?

The role involves answering inbound calls and addressing patient inquiries related to billing statements, insurance claims, co-pays, deductibles, and payment options. You will review and explain account balances, insurance explanations of benefits (EOBs), and billing procedures to patients in a clear, professional manner. Additionally, you will assist patients in setting up payment plans or resolving billing issues, often collaborating with insurance companies when needed. You'll work closely with the medical billing and coding teams to ensure accurate and timely claim submission and resolution. The position also requires processing payments over the phone, accurately applying them to patient accounts, and documenting all interactions and actions taken. For more complex billing matters, you'll escalate issues to supervisors or billing specialists. Throughout all tasks, you'll ensure compliance with HIPAA and other patient privacy regulations.

A Day in the Life