Technical Delivery Manager

Responsibilities

As the Manager of Technical Delivery at a fast‑growing business, you’ll have the opportunity to shape the growth of the Customer Success department. You will :

Lead a team of Solutions Architects and Deployment Engineers responsible for all technical aspects of Company product deliveries, ensuring that customers have the best possible experience.

Lead technical scoping support to the Sales Department, ensuring that their sales opportunities are set up for success from the earliest stages.

Lead career development for your team members through one‑on‑one coaching, setting development goals, and providing clear, honest performance feedback.

Help shape Company product strategy and roadmap by understanding customers’ missions, and representing their interests in internal development processes.

Foster cross‑departmental relationships with the engineering department, ensuring product development stays aligned with customer needs and facilitating knowledge transfer across teams.

Manage development efforts to improve Company internal delivery and deployment tooling.

Help continue to grow by managing the technical interview process for Customer Success, ensuring the process is rigorous, fair, and focused.

What you need to be successful

3+ years Experience as a technical manager, including technical portfolio management

4+ years Experience as a solutions architect, systems engineer, and / or systems administrator

B.S. or higher degree in Computer Science, Engineering, or a related field

Prior work experience managing technical personnel resources across a large number of concurrent projects.

Prior work experience leading development of software or technical infrastructure projects.

Familiarity with diverse technical topics, including :

Python and bash scripting

Data storage technologies / database design

Cloud DevOps and Cloud services (for example : Ansible, Terraform, CloudFormation; AWS, GCP, Azure, etc.)

Designing system architecture

Linux system administration

Understanding of security engineering / firewalls

Bonus if you have :

Software languages such as Java

Query languages

Machine learning

Experience supporting Fed / Civ customers (i.e. DHS, DoS, DoJ, etc.)

U.S. Citizenship is required, TS / SCI clearance preferred

Benefits

You are evaluated on the quality of your work, not on how much time you spend in the office.

A family‑friendly environment that emphasizes work‑life balance.

Flexible working hours; hybrid.

Unlimited vacation time.

Three Wellness Weeks and Federal holidays off.

Generous paid parental leave policy.

Competitive compensation, including stock options.

Top‑quality medical insurance.

401(k) with generous matching contributions.

Dental, vision, and FSA.

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