Farmers Insurance Customer Service Representative

We’re looking for a driven and personable Customer Service Representative to join our growing team of insurance professionals serving the Denver metro area. In this role, you'll do more than just support existing clients—you’ll actively contribute to the agency’s growth by identifying sales opportunities, cross-selling products, and asking for referrals. This is the perfect role for someone who enjoys building relationships and has a natural instinct for sales and service.

Key Responsibilities

• Deliver exceptional customer service through phone, email, and in-person interactions
• Assist clients with policy questions, billing, coverage changes, and account updates
• Proactively identify customer needs and confidently recommend additional insurance products (cross-sell)
• Ask satisfied clients for referrals and help generate new business opportunities
• Process policy renewals and ensure all documentation is accurate and complete
• Collaborate with team members to resolve complex service or coverage issues
• Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance policies

What You’ll Gain

Requirements

Benefits