Customer and Consumer Service Manager

Job Description

Customer & Consumer Service Manager

Who We Are :

uni Brands is a global leader in the writing instruments products industry. For more than 100 years, uni’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. uni is one of the world's most widely recognized families of writing instruments.

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Position Summary :

We are seeking a proactive and results-driven Customer & Consumer Service Manager to lead our customer support team and ensure outstanding service delivery. This role is responsible for overseeing consumer and customer service operations and fostering an exceptional service culture. The ideal candidate will possess strong leadership skills, problem-solving abilities, and a passion for delivering exceptional customer and consumer experiences.

Key Responsibilities :

Customer Service Operations

• Oversee and manage the daily operations of the customer service team.
• Develop and implement effective customer service policies, procedures, and standards.
• Track key performance metrics and prepare reports to evaluate service quality and efficiency.
• Stay up to date with industry trends and best practices in customer service.

Team Leadership & Development

Customer Satisfaction & Engagement

Consumer Service Excellence

Cross-Department Collaboration

3PL Partner Management

Job Qualifications :

What We Offer :

At uni Brands we work hard to embody our core values (humble, hungry, and wholehearted), while aspiring to fulfill our vision - to deliver unique solutions that enrich the lives of our customers by inspiring creativity and connection . We hold our values and our vision in such high esteem because we believe that where creativity and connection exist, vitality and growth are sure to follow – and we enthusiastically embrace the opportunity to deliver the tools and solutions that foster this type of flourishing.

At uni we recognize the profound personal investment required by each individual to ensure our success and in return, we work tirelessly to make uni a place where our people can flourish including offering :