Sales Support Specialist

Sales Support Specialist

Location : On-Site 5 days / week in Westfield, MA facility Pay : $50,000 - 65,000 + 5% annual cash bonus Experience : Looking for someone who has 2+ years of experience with B2B sales support

The Sales Support Specialist will collaborate with the Senior Sales Coordinator to provide technical information, product application, administrative support, and customer order and accounting follow-up to Regional Sales Managers, Brokers, and Customers, with a primary responsibility toward customer satisfaction.

This is an on-site position in our Westfield, MA manufacturing facility.

How You Will Make An Impact :

• Serve as a key liaison between customers, regional sales managers, and brokers ensuring smooth communication and professional support across order, production, and billing processes.
• Accurately process customer orders received via fax, email, mail, or EDI, ensuring all pricing, freight, and additional charges are correctly applied.
• Confirm orders using the customers preferred method and expedite them through production when needed.
• Monitor and follow up on backorders, keeping all stakeholders informed with timely updates.
• Maintain organized and up-to-date customer invoice files for easy access and reference.
• Enter and track quality assurance complaints and support resolution of short payments and sales-related deductions.
• Manage sample and literature requests efficiently, ensuring timely delivery and follow-up.
• Provide backup support to the Senior Sales Support Coordinator and assist with hosting customer or sales rep visits.
• Coordinate new item setups, including artwork for custom printed products, and share forecast data with Supply Chain for new business planning.

What Youll Need To Be Successful : Associates or higher degree in a related field with 2+ years of experience in customer and sales support roles. Good communication skills and the ability to work well with others in a team environment. Demonstrates a high level of self-motivation and accountability, with the ability to work independently and manage tasks with minimal supervision. Proactively identifies and resolves issues, while appropriately escalating complex concerns to leadership. Attention to detail and strong time management skills.

To apply : follow the link and apply online