Desktop Support Specialist

Overview

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Responsibilities include second-level technical support and collaboration with IT teams to ensure reliable desktop and laptop performance.

Responsibilities

• Provide second-level technical support for desktop / laptop hardware, software, and peripheral issues.
• Diagnose and resolve advanced technical issues escalated from the L1 support team.
• Install, configure, and maintain operating systems, software applications, and system updates.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Troubleshoot break / fix issues on Windows and Mac computers.
• Assist with network connectivity issues, including LAN / WAN, Wi-Fi, and VPN.
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system.
• Provide remote support and troubleshooting for users working from home or in the field.
• Train and mentor junior support technicians as needed.
• Ensure compliance with IT policies, security protocols, and best practices.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Build and maintain strong relationships with end users and ensure user satisfaction.

Qualifications

Seniority level

Employment type

Job function

Industries

Moreno Valley, CA – location for this role.

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