IT Support Specialist

Job Title :

• IT Support Specialist Position Type :  Full-Time Location :  Orange County, CA Salary Range :  $25 / hr - $30 / h (USD) Job ID# :  157229 Summary As a vital member of the IT team, you will be responsible for supporting the daily operations of the organization's information technology systems.
• This role involves troubleshooting technical issues, maintaining hardware and software, and providing comprehensive IT support to all staff members.
• The ideal candidate will possess a strong foundation in computer systems, networking, and various software applications, complemented by excellent problem-solving and communication abilities.
• Responsibilities Deliver technical assistance and support for all incoming inquiries and issues concerning computer systems, software, and hardware.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Diagnose and resolve issues related to hardware, software, and networks.
• Work collaboratively with the IT team to pinpoint and implement solutions that enhance system performance and efficiency.
• Contribute to the management and maintenance of the organization's network infrastructure, which includes switches, routers, and firewalls.
• Establish user accounts and permissions, ensuring the implementation of appropriate access controls and security protocols.
• Perform regular data backups to ensure data integrity.
• Aid in the procurement and inventory management of all IT equipment and software licenses.
• Provide training and guidance to staff on fundamental computer operations and software applications.
• Stay current with new technologies and industry trends, recommending potential upgrades to improve IT systems and processes.
• Maintain detailed documentation of technical procedures, system configurations, and troubleshooting steps.
• Focus on IT asset management and procurement.
• Fulfill other duties as assigned by management.
• Qualifications An Associate degree in Information Technology, Computer Science, or a related field is required; a Bachelor's degree is preferred.
• Demonstrated experience in providing IT support and troubleshooting within a professional setting.
• Professional certifications such as CompTIA A+ or Microsoft Certified Professional are advantageous.
• Familiarity with common hardware components, printers, and other peripherals.
• Proficiency with operating systems including Windows, iOS, and Android, as well as productivity applications like Microsoft Office.
• Exceptional troubleshooting capabilities for both hardware and software problems.
• Excellent verbal and written communication skills to articulate technical concepts to non-technical individuals.
• Strong attention to detail and effective problem-solving skills.
• The ability to multitask and prioritize effectively in a dynamic environment.
• Mandarin proficiency required, as support tickets and end users are mandarin speakers only.
• Physical Requirements This position requires prolonged periods of sitting at a desk and working on a computer.
• The role may also involve standing or walking for extended periods, lifting up to 50 pounds, and performing repetitive motions.

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