Dir, Omni Channel Ops & Svcs

Dir, Omni Channel Ops & Svcs

As Director, Business & Site Operations, you will be the operational backbone of TSC's digital commerce ecosystem, ensuring seamless customer experiences while driving business growth and operational efficiency. This role combines strategic digital platform leadership with hands-on business operations management, making it perfect for a seasoned operations executive ready to make transformational impact at a market-leading retailer.

Essential Duties and Responsibilities (Min 5%)

Strategic Leadership & Digital Experience Management

• Define and evolve the digital business and website operations strategy to support revenue growth and customer satisfaction goals across TSC's $1.2B eCommerce platform
• Champion customer-first initiatives that improve on-site experiences, including personalization, performance optimization, and content enablement
• Drive operational excellence across the entire order lifecycle, from placement through fulfillment and delivery

Website & eCommerce Platform Operations

Vendor & Partnership Excellence

Cross-Functional Program Leadership

Team Development & Operational Culture

Required Qualifications

Experience : 8-10 years of progressive experience in digital operations, eCommerce management, or omnichannel platform leadership Proven track record managing complex operational challenges at scale ($500M+ revenue preferred) Experience building and leading cross-functional teams of 15+ professionals Demonstrated experience with vendor management, team leadership, and cross-functional coordination Background in both technical / site operations and business operations in retail environments

Education : Bachelor's degree in Business, Marketing, Digital Technology, or related field or equivalent work experience will be considered in lieu of degree

Professional Certifications : PMP or Agile certification preferred.

Preferred Knowledge, Skills or Abilities

Technical & Platform Expertise

Leadership & Strategic Capabilities

Analytical & Problem-Solving Skills

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his / her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you're applying for.