Director of Operations

Role

Director of Operations

Location

Onsite in La Verne, CA

(Relocation assistance is available)

Management

There will be three direct report managers overseeing customer service (6 people), tech support (6 people), and agent support (5people), resulting in indirect management of approximately 17 to 20 individuals.

Reports to

CFO

Employment Type

Full-Time, W2, Direct Hire

Benefits

• Medical, dental, and vision insurance plans available after 90 days, with the company covering 50% of medical premiums.
• 401(k) eligibility after one year of employment.
• Paid time off is available after 90 days.

The Company

We are a private, rapidly growing payment processing leader, specializing in credit card processing services for internet, retail, MO / TO, and home-based businesses. Established in 2003, we process approximately 120 merchant accounts monthly and service a diverse merchant base including retail, brick-and-mortar stores, quick service restaurants, and some high-risk merchants.

Our operations support merchants nationwide, with a strong emphasis on maintaining customer satisfaction and efficient problem resolution. The company is recognized as one of the largest Independent Sales Organizations (ISOs) in the US but operates without wholesale risk or underwriting responsibilities. Our team is 30+ full-time employees all onsite featuring a robust bilingual workforce to support a significant number of Spanish-speaking clients.

We pride ourselves on a culture where many employees remain for 15+ years, emphasizing problem-solving, accountability, and leadership. The environment is fast-paced and demands a focus on smart, timely decisions that benefit our customers and support teams alike.

The Opportunity

We are seeking a full-time Director of Operations to lead and oversee the daily credit card processing operations at our office in La Verne, CA. This is an on-site role responsible for managing multiple departments including risk, sales support, customer service, technical support, and agent support. The Director will ensure smooth workflow, delegate responsibilities effectively, and support the company's revenue and profit goals by improving operational efficiencies.

Responsibilities

Qualifications, skills, and experience

Required

Preferred

Miscellaneous