Customer Service Manager

A company is looking for a Customer Service Manager to lead the delivery functions of their Client Service Group.

Key Responsibilities

Track and problem-solve program deliverables, schedules, and milestones for rebate fulfillment and customer service delivery

Coordinate processing between application intake, processing, batching, incentive fulfillment, and follow-up

Analyze staffing needs and implement process improvements to meet department KPIs

Required Qualifications

4+ years of supervisory experience

3+ years of project / program management experience

2+ years of experience with call center technologies

Intermediate to advanced Microsoft Excel skills

Interest in sustainability and making a meaningful environmental impact