Billing and Collections Representative •Hybrid •

Description

Billing and Collections Representative

• Hybrid

One Revenue Cycle (ORC) is the name adopted to reflect the Providence employees who work throughout Providence Health and Services (PH&S) in revenue cycle systems and structures in support of our ministries and operations in all regions from Alaska to California. ORC's objective is to ensure our core strategy, One Ministry Committed to Excellence, is delivered along with the enhanced overall patient care experience (know me, care for me, ease my way) by providing a robust foundation of services, operational and technical support, and the sharing of comprehensive, relevant, and highly specialized revenue cycle expertise.

The Self Pay Specialist contributes to the achievement of service delivery, performance standards, and financial targets by :

Resolving large balance accounts effectively.

Skip tracing to ensure optimal opportunities for account resolution.

Re-establishing defaulted payment plans.

Resolving exceptions to ensure the proper flow of accounts through the self pay process.

Minimizing accounts written off to internal bad debt.

Working the Precollect inventory to minimize bad debt referrals to third party collection agencies.

Please note : This position is a call center representative for the Home Medical Equipment Billing and collections and the majority of your day will be answering phone calls from our patients.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications :

3 years experience in customer service.

Note : Staff coming on board as “on-call” (non-benefited) may have the education and experience requirements waived.

Track record in organizing and planning with demonstrated ability to effectively manage time and achieve results in a fast paced environment.

Preferred Qualifications :

Associate's Degree.

Bachelor's Degree.

Salary Range by Location :

Oregon : Portland Service Area : Min : $21.16, Max : $32.37

Washington : Southwest - Olympia, Centralia & Below : Min : $21.16, Max : $32.37

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby / on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs / benefits.

Applicants in the Unincorporated County of Los Angeles : Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act."

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Requsition ID : 397919

Company : Providence Jobs

Job Category : Billing / Collections

Job Function : Revenue Cycle

Job Schedule : Full time

Job Shift : Day

Career Track : Admin Support

Department : 4001 SS RC CUST SUP SELFP3

Address : OR Portland 4400 NE Halsey St

Work Location : Providence Health Plaza (HR) Bldg 1-Portland

Workplace Type : Hybrid

Pay Range : $21.16 - $32.37

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby / on-call, overtime, premiums, extra shift incentives, or bonus opportunities.