Chief Operating Officer

Description

The Chief Operating Officer assists the President and CEO in advancing the mission of Opportunity Home San Antonio. This position provides leadership in the development and implementation of Opportunity Home’s housing and resident engagement goals, policies and strategic initiatives.

Oversees the administration of the organization’s public housing, assisted housing programs, operations support, as well as its resident initiatives and security.

The Chief Operating Officer will report to the President / CEO, supervise approximately 400 staff and provide oversight for a budget of approximately $200 million.

Examples of Duties

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

These essential functions require a consistent presence in the work environment on a regular basis and regular attendance must be maintained.

Lead, direct and provide oversight of Opportunity Home’s core housing operations including : Housing Choice Voucher Program and Special Programs, Public Housing, Operations Support, Security, and Community and Resident Initiatives.

Establish strategic and operational goals, cross-departmental projects and objectives in support of the organization’s mission, priorities, and strategic initiatives.

Anticipate business, financial, funding, and regulatory changes and trends in order to ensure the organization plans accordingly.

Make sound decisions on resource allocations to ensure the financial integrity and viability of the organization’s budget.

Maintain strong positive relationships with state and federal agencies and community partners and stakeholders.

Communicate with members of Congress, federal, state and local governmental officials, resident organizations, community organizations, business firms and news media regarding organization matters.

Assist in leading, supporting and formulating the organization’s future direction and support tactical initiatives.

Advocates for and drives decision-making and discussion that helps create medium-term and long-term organizational improvement.

Reviews key strategic priorities and helps translate them into strategic plans, strategic goals, and operational objectives.

Understands and reports project performance against goals and helps the organization take corrective action when necessary.

Motivates and leads a high performing management team; attracts, recruits and retains required members of the senior team not currently in place;

and, provides mentoring as a cornerstone to the management career development program.

Fosters a success-oriented, accountable environment within the organization.

Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees.

Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and / or maintain certification as a TIC organization.

Participate in initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to create awareness, foster, cultivate and preserve a culture of equity, diversity, and inclusion.

Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance.

Learn the distinct and different roles to include : Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users.

Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

Other duties as assigned.

Lead, motivate, engage and retain employees by :

Setting goals for performance and deadlines that comply and conform with the organization’s plans and vision.

Organizing workflow and ensuring that employees understand and are trained on their duties or delegated tasks.

Monitoring employee productivity and providing constructive feedback and coaching.

Ensuring alignment across various procedures.

Department Oversight :

Assisted Housing Programs

Oversee the direction and coordination of the activities of the Assisted Housing Programs Department (approximately 13,000 vouchers), including the Housing Choice Voucher Program, Moderate Rehabilitation Program, and other Special Programs,, as well as the Inspections unit.

Public Housing

Oversee the formulation, development, direction, administration and management of the activities of the Public Housing portfolio (approximately 6,000 units).

Responsibilities include admissions and occupancy, maintenance activities, execution of the annual capital improvement budget, and grants administration and monitoring.

Resident Engagement

Oversee the Resident Engagement department in their performance of consultative and technical work in the planning, development, and implementation of the organization’s community economic development programs, designed to integrate Opportunity Home’s housing, economic and social development goals.

Security

Oversee the Security department with responsibility for maintaining a safe and secure environment for clients and employees, managing security operations and security personnel, coordinating with local law enforcement agencies and neighborhood groups to enhance safety and security at Opportunity Home’s housing communities, and developing and implementing comprehensive safety plans in collaboration with property management operations.

Operation Support

Oversee the Operation Support department in their performance of policy, training, data analysis, program financial management, customer service, and program wait list.

Behavioral Competencies

This position requires the incumbent to exhibit the following behavioral skills

Values Driven Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

Leadership Provides direction to people and / or projects by clearly and effectively setting course of action for the assigned department staff and tasks;

manages the planning, execution, and achievement of assigned department goals.

Customer Service Responds with Compassion in a professional manner to the expectations and needs of internal and external customers;

is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

Effective Use of Information Communicates important information to those who need to know clearly, securely, effectively, orally and / or in writing;

proactively exchanges accurate and timely information.

Commitment and Continuous Improvement Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.

Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

Teamwork Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback;

contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

• Responsiveness and Accountability Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work;
• complies with procedures and directives and understands the importance of maintaining and managing confidential information;

recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Typical Qualifications

Education

Required

A Bachelor's degree from an accredited college or university in Business, Political Science, Finance, Urban Planning, Economics, Public Administration or a related field is required.

Experience

Required

Twelve (12) years industry experience with five (5) years at an executive level of administrative or operational oversight in housing and community development or a related industry.

Must have the ability to learn and use cloud applications such as the Google GSuite applications to include but not limited to : Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.

Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to : One drive, Outlook, Word, Excel and Powerpoint or MAC or PC desktop equivalent is acceptable.

Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience

Master’s Degree from an accredited college or university in Business, Political Science, Finance, Urban Planning, Economics, Public Administration or a related field.

Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable.

Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

Texas Class C driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

Must have the ability to earn certifications as required by assigned tasks including :

Housing Choice Voucher Executive Management Certification

Public Housing Executive Management Certification

Technical Skills

To perform this job successfully, the employee should have

Very strong analytical and problem-solving capabilities

Strong strategic and business planning abilities

Strong organizational and leadership skills

Strong financial and accounting skills

Knowledge of principles and practices of multifamily and affordable housing development, operation, and maintenance

Strong ability to plan, develop and implement strategies, policies, and procedures to effectively organize and control all aspects of a Public Housing Authority

Knowledge of organizational cultures and change management best practices

Strong ability to simultaneously manage multiple complex projects

Ability to establish and maintain effective working relationships with SAHA staff, the Board, elected and other officials, community groups, and the general public

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting;

standing; operating computers and other office equipment; walking and moving about the office and / or community property, and attending onsite and offsite meetings.

The employee must be able to complete data entry, utilize various portals and communicate via email and verbally via telephone.

Ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Environment

The noise level in the work environment is usually moderate.

High level of interaction with external / internal clients.

May be transferred or be required to work at different properties or sites for interim periods in order to support business needs.

Outside Environment

Subject to environmental elements when conducting visits to various sites or participating in outside events.

ADA Statement

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodation to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities, if it would not impose an undue hardship on the operation of the employer’s business.

Ethics

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism and honesty, to merit the respect of our co-workers, clients, partners, vendors and the general public.

Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy and responsiveness.

Equal Employment Opportunity Statement

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws.

Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time, without notice.