Patient Collections Manager
ABOUT VAXCARE
VaxCare is an end-to-end solution that improves immunization rates and overall vaccine program profitability. We bring ease and visibility to a complicated and fragmented system by connecting supply, management, and revenue, centered around in our easy-to-use digital product.
We love to tackle challenges with an analytical spin, and we are constantly looking for ways to develop tools and solutions that help accomplish our mission of helping to support physicians provide the best care possible.
THE POSITION
VaxCare’s Revenue Cycle Management team is focused on maximizing partner payments by maximizing collections. We research claims, analyze denials, and solve problems while adding value to VaxCare’s bottom line.
As a result, we play an important part in the company’s rapid growth!
We are searching for someone who is passionate about serving patients to ensure their insurance claims are billed accurately.
In this role, the ideal candidate will ensure compliance with patient engagement requirements and mentor team members to achieve production and quality metrics.
WHAT TO EXPECT IN THIS ROLE
Team Management & Engagement
o Manage staffing of team including full-time and seasonal employees to meet team SLAs
o Provide daily oversight of a team of agents taking inbound calls from patients
o Prioritize and coordinate team work queues, schedules, and activities
Deliver on Productivity & Quality Metrics
o Drive team productivity by monitoring metrics and coaching team members
o Drive team quality by monitoring metrics and coaching team members
o Analyze data to determine areas for improvement to achieve team metrics
o Execute training, operational processes, and strategies to maintain performance
Assist with Patient Engagement Strategy
o Ensure compliance with policies and procedures of department, company, and industry
o Assess trends and implement solutions to improve patient engagement
DESIRED QUALITIES
- Minimum of three (3) years' experience in previous Healthcare Collections Role
- Previous supervisory experience leading collection teams to successful results
- Critical thinking and problem-solving skills to face new challenges head-on
- Ability to accommodate varying work assignments that may require different levels of expertise
- Display a willingness to advance self and encourage and assist the advancement of peers.
- Take initiative to learn and be familiar with all applicable products provided by VaxCare, and industry leading trends
- Very Strong Microsoft excel skills required
- Competitive, goal-driven, and enthusiastic personality
- Prior experience working with payers and health insurance claims preferred.
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