Customer Account Manager (Level II or III - DOE)

Customer Account Manager II / III - Cabin Solutions

Crane Aerospace and Electronics has an exciting opportunity for a Customer Account Manager II / III - Cabin Solutions at our Burbank, CA location.

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Every 1.2 seconds, product built at our Burbank facility is stopping aircraft delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E's brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You'll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment.

Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Customer Account Manager has primary responsibility for managing the customer business relationship with commercial and military Original Equipment Manufacturer (OEM) customers while mitigating Crane Aerospace & Electronics risk and liability. The CAM owns and drives the entire commercial lifecycle with assigned customers and has a focus on top and bottom-line growth. The CAM is involved in new proposals, customer strategies and managing the critical / key activities with all of Crane Aerospace & Electronics OEM customers and works with peer groups to ensure that the needs of the customer are being met, flow down of customer requirements is timely and accurate, and the Voice of the Customer is communicated and drives the internal organization's behavior. The CAM is the key to maintaining customer relationships and satisfaction. This position has a direct impact on the revenue and profitability of Crane Aerospace and Electronics.

Essential Functions

• Successful negotiation of major business agreements, LTAs, contractual disputes, pricing agreements and major contract changes
• Initiate contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups; Monitor contract performance to assure compliance
• Forecast sales rates and determine anticipated demand; Coordinates with the Demand Management and Forecasting group to understand specific customer or market segment requirements
• Maintain responsibility for tracking and recovering all customer claims; Facilitate efficient communication and mediate customer disputes
• Contribute positively as a team member with the OEM team and Finance to develop and execute acceptable business cases and winning strategies for new business
• Act effectively as a customer champion and advocate; Understand and communicate current and future customer needs and expectations; Establish and maintain strong relationships at all levels within the customer organization
• Lead cross-functional teams as well as mentor and coach other team members
• Any other task assigned by supervisor or management

Minimum Qualifications

Preferred Qualifications

Working Conditions

Salary range : $140,900.00 to $190,000.00. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

As a team member at Crane Aerospace and Electronics, you'll enjoy :

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.