Specialist II, Inbound Customer Service

Inbound Customer Service Representative

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

As an Inbound Customer Service Representative, you will be the voice of the company when customers call us with questions and matters regarding their account. You will assist customers by providing information about their account, fulfilling requests, and setting up payment arrangements.

Key responsibilities include :

• Collect, document, and provide account related information accurately during phone interactions with customers and authorized 3rd parties
• Negotiate payment terms with customers to resolve account balances
• Maintain established levels of quality and efficiency
• Learn and adhere to federal laws and state regulations during phone interactions

Work schedules :

Start Date : January 5, 2026

Training Period : 1 / 5 / 2026-1 / 23 / 2026

Training Schedule : 8 : 30am-5 : 30pm Monday-Friday

Skills and qualifications :

What We Offer :

Educational requirements :

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.