Concierge - Avalon

Job Description

Job Description

Jamestown

JOB DESCRIPTION

POSITION / LEVEL : Concierge FLSA STATUS : Non-Exempt

DEPT / OFFICE : Property Management DATE : October 2025

REPORTS TO : Concierge Manager

JOB SUMMARY :

Seeking a highly motivated, innovative, energetic, and organized Concierge to join the team at Avalon.

The Concierge is the main host for all guests (visitors) and customers (tenants) at Avalon and plays a vital role in daily customer service operations. The Concierge is responsible for providing exceptional customer service in various scenarios, always exceeding guest expectations and enlivening the guest experience, ensuring that guests have a memorable stay on property and return to Avalon time and time again.

QUALIFICATIONS :

• Strong understanding and knowledge of Avalon and the Alpharetta area.
• Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet.
• Must enjoy serving people and do so with enthusiasm and professionalism.
• Excellent computer skills in Microsoft Office. Basic ability to write and send professional emails.
• Superb verbal and written communication skills.
• Organized, detail-oriented, self-starter, able to work independently and as part of a group.
• Expert researching skills, including print and electronic.
• Proactive, approachable, and solution focused.
• Must be able to work in a fast-paced environment.
• Must be open to change and able to adapt quickly to new directives.
• Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action-Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability.
• Must uphold uniform and cleanliness standards.
• Evening and weekend shifts are required.
• Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.
• Must be 21 years of age or older.

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