Licensing Specialist - DOPL

Overview

Join to apply for the Licensing Specialist - DOPL role at State of Idaho

State of Idaho Opportunity

Description : State of Idaho Opportunity

Licensing Specialist - DOPL

About the Agency

The Division of Professional and Occupational Licenses (DOPL) provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 44 Boards and Commissions here in the great State of Idaho.

This Licensing Specialist position is a great opportunity for a professional who is looking to provide consumer protection and public safety for all Idahoans. This position will support the Occupational Licenses Bureau.

Examples of Duties

This position provides technical support to assigned Boards and Division administration as assigned by the supervisor. Those services include receiving, reviewing, and processing applications; providing licensure information; issuing licenses and certifications; preparing and maintaining files.

Responsibilities

• Process Applications and Forms : Enter data from application and request forms into the licensing database
• Process application funds
• Issue licenses
• Update individual licensee records
• Correspond with applicants regarding needed information
• Print and send licenses, license verifications, certificates
• Research, analyze and resolve complex problems in licensure processes
• Process audit information and provide audit follow-up
• Provide Customer Service to External Customers : Work with a phone and email queue throughout the day, requiring effective communication skills and the ability to manage high volumes efficiently
• Act as content expert for Boards served, and respond to questions from applicants and licensees
• Provide technical assistance for the Division's services in person and on the phone
• Deal with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations
• Provide specialized information pertaining to board programs and services
• General Office Responsibilities : Review website, applications, letters and licensing database to identify errors and needed updates
• Monitor email
• Scan documents
• Other duties as assigned

Experience

Minimum Qualifications

Preferred Qualifications

Supplemental Information

Desired Candidates Will Have The Ability To

Benefits

EEO / ADA / Veteran

The State of Idaho is committed to providing equal employment opportunities and prohibits discrimination against qualified individuals based on protected statuses. The State also provides access and reasonable accommodations for individuals with disabilities. For accommodations at any step in the recruitment process, contact ada.coordinator@dhr.idaho.gov or 208-334-2263 (TTY / TTD : 711).

Preference may be given to veterans who qualify under state and federal laws and regulations.

J-18808-Ljbffr