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Store Manager - Burlington Mall
Store Manager - Burlington MallLush Fresh Handmade Cosmetics • Boston, MA, United States
Store Manager - Burlington Mall

Store Manager - Burlington Mall

Lush Fresh Handmade Cosmetics • Boston, MA, United States
8 days ago
Job type
  • Full-time
Job description

Store Manager

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind : Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

We Offer :

  • A fun and funky store atmosphere where individualism is encouraged
  • A 50% discount off all our products to keep you smelling and feeling fresh
  • An unconventional retail structure to support your entrepreneurial spirit
  • The opportunity for growth as Lush loves to promote from within

Responsibilities :

  • Recruiting, training, and developing your team on brand, product, and service.
  • Customer Service : collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience.
  • Building the Brand : educate customers and staff on our brand values and articulate our positions on ethical beauty.
  • Product Passion : increase depth of product knowledge and make informed recommendations.
  • Driving Sales : develop and execute business plans aligned with business strategy to achieve sales goals.
  • Leadership Practices and Staff Development : coach and develop team, create development plans, provide constructive feedback.
  • Diversity, Equity, Inclusion, and Belonging : maintain a diverse team and create an inclusive environment.
  • Engagement and Performance : create action plans to improve staff engagement, demonstrate empathy.
  • Recruitment and Selection : form teams with appropriate and diverse mix and demonstrate equal employment opportunity practices.
  • Operational Excellence :

  • Policies and Procedures : prioritize shop compliance and ensure training.
  • Stock and Inventory : manage ordering and inventory reporting tools.
  • Visuals and Merchandising : create merchandising plans and train team.
  • Scheduling, Time, and Attendance : schedule staff with right skill levels and record breaks and meals.
  • Qualifications :

  • 3-5 years managing in a retail environment.
  • Strong HR skills in hiring, scheduling, training, conflict resolution and performance management.
  • Excellent listening and communication skills.
  • Excellent analytical, critical thinking and troubleshooting skills.
  • Excellent organization and time management skills.
  • Strong customer service, supervisory and sales skills.
  • Knowledge and interest in skincare, natural beauty, and ethical business.
  • Ability to work flexible hours to meet the needs of the shop including holidays, evenings, and weekends.
  • Preferred :

  • Experience with consultation-based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Strong record of accomplishment of developing retail staff careers.
  • Proficient in Excel, Microsoft suite, and adaptable to other systems as required.
  • Experience in cross-cultural collaboration and DEIB or social justice training.
  • Fluency in Spanish, French, or other languages.
  • At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.

    Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial / state jurisdiction.

    Indigenous Statement : Lush Cosmetics North America respects that our business operates on Indigenous territory across Turtle Island. Our largest facilities are located on unceded territories of the Musqueam, Squamish and Tsleil-Waututh, and also on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples. We recognize that our facilities, and the staff are guests on this land and we act to repair past harm together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.

    Burlington Pay

    $61,950 - $61,950 USD

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    Store Manager • Boston, MA, United States

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